Privacy Policy — 7u7app

1. Data We Collect

7u7app collects personal data through several channels: directly from you when you register an account or contact support, automatically as you interact with the platform, and in limited cases from trusted third-party sources such as payment processors and identity verification providers. Below is a full account of the categories of data we collect and the circumstances in which each category arises.

1.1 Registration and Identity Data

When you create a 7u7app account, we collect the information you provide during the registration form, including your full legal name, date of birth, email address, residential address, and the username you choose. This data is collected to establish your account identity, enforce our one-account-per-person policy, and comply with our age verification obligation (players must be 18 years of age or older).

1.2 Identity Verification (KYC) Documents

To comply with anti-money-laundering best practices and to verify that you meet the age and eligibility requirements of the platform, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address such as a utility bill or bank statement. These documents are processed through our secure KYC verification system and are stored in encrypted form. Document images are retained only for the period required by applicable regulatory obligations.

1.3 Payment and Financial Data

When you make a deposit or request a withdrawal, we collect transaction-related data including your payment method type (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), transaction reference numbers, transaction amounts in Bangladeshi Taka (BDT), and timestamps. We do not store full mobile banking PINs or complete bank account credentials on our servers. Payment processing is handled via secure, encrypted integrations with your chosen payment provider.

1.4 Usage and Behavioural Data

As you use the 7u7app platform, we automatically collect data about your interactions, including: pages visited, games played, betting markets accessed, session duration, wager amounts and outcomes, device type and operating system, browser type and version, IP address, and approximate geographic location derived from your IP address. This data is used primarily to improve platform performance, personalise your experience, detect fraudulent activity, and fulfil our responsible gaming obligations.

1.5 Communication Data

When you contact the 7u7app support team — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised. These records help us maintain service quality, resolve disputes, and train our support team. Support communications may also be used as evidence in the event of a formal complaint or legal proceeding.

1.6 Promotional and Marketing Preferences

If you opt in to receive marketing communications from 7u7app, we record your consent together with the date and channel through which consent was given. We also track engagement data such as email open rates and click-through rates to evaluate the relevance of our communications. You may withdraw consent to marketing communications at any time, as described in the "Your Privacy Rights" section below.

2. How We Use Your Data

7u7app processes personal data only for the specific, legitimate purposes set out below. We do not use your data for purposes that are incompatible with the reason for which it was originally collected without first notifying you and, where required, obtaining your consent.

• Account administration: Creating and maintaining your player account, verifying your identity, enforcing our one-account policy, and managing account security.
• Service delivery: Enabling you to access casino games, sports betting markets, live dealer tables, and all other features of the 7u7app platform.
• Payment processing: Processing deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, etc.), detecting and preventing fraudulent transactions, and maintaining accurate financial records.
• Legal and regulatory compliance: Verifying age eligibility (18+), performing KYC checks, maintaining anti-money-laundering records, and responding to lawful requests from authorities.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling, applying self-exclusion restrictions, enforcing deposit and loss limits, and communicating with players who may need support.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve navigation, optimise game performance, and develop new features that benefit our Bangladeshi player community.
• Security and fraud prevention: Detecting and blocking suspicious login attempts, identifying account takeover behaviour, preventing multi-accounting, and investigating reports of prohibited conduct.
• Marketing communications: Sending promotional offers, bonus notifications, and seasonal campaign communications to players who have opted in. All marketing communications include a clear and functional unsubscribe mechanism.
• Customer support: Responding to enquiries, resolving disputes, processing complaints, and providing platform guidance in our 24/7 English-language support service.

3. Data Sharing & Disclosure

7u7app does not sell your personal data. We do not share your data with third parties for their own independent marketing or commercial purposes. Data is disclosed only in the circumstances described below, and only to the minimum extent necessary.

3.1 Service Providers

We engage trusted third-party service providers to help us operate the 7u7app platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and associated banking networks), KYC and identity verification providers, game software providers (Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, Ezugi, and others), cloud hosting and infrastructure services, and customer support tools. All service providers are subject to data processing agreements that require them to protect your data in accordance with standards equivalent to those applied by 7u7app itself. They may not use your data for any purpose other than delivering the specific service for which they have been engaged.

3.2 Legal and Regulatory Disclosure

7u7app may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other governmental bodies when required to do so by applicable law, court order, or other binding legal obligation. We will, where legally permissible, notify the affected player of any such disclosure before it occurs. In cases involving urgent fraud investigation or where notification would undermine a lawful investigation, we may not be able to provide advance notice.

3.3 Business Transfers

In the event that 7u7app undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such change in data controller via a notice on the platform and via email at least 30 days prior to the transfer taking effect, where circumstances allow.

3.4 Aggregate and Anonymised Data

7u7app may share aggregated, anonymised statistical data with business partners, game providers, or research organisations. This data does not identify any individual player and cannot be re-linked to personal information. Examples include total monthly wager volumes by game category or aggregate demographic breakdowns of our active player base.

4. Cookies & Tracking Technologies

The 7u7app platform uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to ensure the platform functions as intended, to remember your preferences, and to help us understand how the platform is used in aggregate. Below is a breakdown of the types of tracking technologies we deploy.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to operate. They enable core functions such as maintaining your login session, keeping your game state during a session, preventing cross-site request forgery (CSRF), and enforcing security controls. Strictly necessary cookies cannot be disabled without breaking the platform's core functionality.

4.2 Functional Cookies

Functional cookies remember your preferences and settings — such as your preferred language, display settings, and last-visited game category — so that you do not need to reconfigure them on each visit. These cookies do not track your behaviour across other websites and expire at the end of your browser session or after a defined period.

4.3 Analytics Cookies

We use analytics tools to collect aggregate data about how players navigate and use the 7u7app platform. This data helps us identify popular features, detect usability problems, and prioritise improvements. Analytics data is processed in aggregated form and is not used to build individual profiles. You may opt out of analytics tracking by adjusting your browser settings to block non-essential cookies.

4.4 Managing Cookies

You can control and delete cookies through your web browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive a notification when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the 7u7app platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's official help documentation.

5. Data Security

The security of your personal data is a top priority at 7u7app. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data categories including identity documents, payment records, and account credentials.
• Access controls that restrict employee access to personal data on a strict need-to-know basis, with all access activity logged and monitored.
• Firewalls and intrusion detection systems to protect the platform's server infrastructure from external attacks.
• Regular security assessments to identify and address vulnerabilities before they can be exploited.
• Staff training on data protection obligations, phishing awareness, and secure data handling procedures.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights or freedoms, 7u7app will notify affected players without undue delay and will take all reasonably practicable steps to contain and remediate the incident. If you suspect that your account has been compromised, please contact us immediately at [email protected].

6. Data Retention

7u7app retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply across our data categories:

• Account data: Retained for the duration of your active account relationship with 7u7app, plus a period of up to 5 years following account closure to meet regulatory record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of submission, in line with anti-money-laundering regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction to satisfy financial record-keeping obligations.
• Customer support communications: Retained for up to 3 years from the date of the last communication, unless a longer retention period is required by an ongoing dispute or regulatory enquiry.
• Marketing preferences and consent records: Retained for the duration of your opt-in period plus 2 years following withdrawal of consent, to demonstrate compliance with consent obligations.
• Usage and behavioural data: Retained in identifiable form for up to 24 months, after which data is anonymised and may be retained indefinitely for aggregate analytics purposes.

When personal data is no longer required under the applicable retention schedule, it is securely deleted or irreversibly anonymised using industry-standard data destruction procedures. Players who request account closure may submit a formal data deletion request as described in the "Your Privacy Rights" section below.

7. Your Privacy Rights

As a player on the 7u7app platform, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting [email protected] with the subject line "Privacy Rights Request". We will respond to all valid requests within a reasonable timeframe.

Please note that some rights are subject to limitations where legal obligations require us to retain or process data regardless of your request — for example, KYC records that must be retained for anti-money-laundering compliance cannot be deleted on request alone. In such cases, we will inform you of the reason why your request cannot be fully fulfilled and of any alternative steps available to you.

To exercise any of the above rights, contact our support team with a clear description of your request and sufficient information to verify your identity. We will not process rights requests from unverified sources in order to protect all players' data from unauthorised disclosure.

8. Changes to This Policy

7u7app reviews this Privacy Policy periodically and updates it when necessary to reflect changes in our data practices, the services we offer, or the legal and regulatory environment in which we operate. When material changes are made to this policy, we will:

• Update the "Effective Date" and "Last Reviewed" dates at the top of this document.
• Post a prominent notice on the 7u7app platform informing players of the nature of the change.
• Send an email notification to all registered players at the email address associated with their account, where the changes are material enough to warrant direct notification.

Your continued use of the 7u7app platform following notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may request closure of your account by contacting [email protected]. We encourage all players to review this policy regularly to stay informed about how we protect their data.

This Privacy Policy applies exclusively to data processed by 7u7app through the website at 7u7app.vip. It does not cover data practices of third-party game providers, payment processors, or any other external services you may access via links or integrations on the platform. We encourage you to review the privacy policies of any third-party services you use in connection with your 7u7app account.